Returns and Refunds Policy

1. Warranty

We do not accept any food or beverage returns. All return policies apply only to products that are not in the food or beverage category.

If you believe your product has a manufacturing defect and is eligible for warranty coverage, please contact our customer support team at sr.brown.chocolateria@gmail.com with as much information as possible regarding your claim. Our team will review your claim and provide further instructions on how to proceed.

2. General Returns (Unused Products)

If you change your mind about a purchase and wish to return an unused product for a refund, please review the following guidelines:

●The product must be unused, in its original packaging, and in the same condition as when you received it.

●The return must be requested within 7 days from the date of purchase.

●You are responsible for the return shipping costs.

●We recommend using a trackable shipping method to ensure the product is returned safely.

Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs and any applicable restocking fees will be deducted from the refund amount.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

Used or damaged products.

Products without their original packaging.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer support team at sr.brown.chocolateria@gmail.com within 48 hours of receiving the product. To expedite the process, please provide detailed information and include any relevant photos of the damaged or defective item.

We will work with you to find a suitable solution, such as a replacement or refund.

5. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable time frame. Please note that depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.

6. Contact Information

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at sr.brown.chocolateria@gmail.com